About Our Hospital
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Why can’t my pet see the same veterinarian/veterinary technician each time we visit?
We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts,…
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Why is my veterinarian referring my pet to a specialist?
Our top priority is to make sure that our patients receive the highest standard of care and have the best possible outcome. This is why we sometimes make the decision…
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Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?
We would be happy to send proof of vaccination to your pet’s kennel. Please let us know the fax number or contact information. If you set up an epethealth account…
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What are your vaccination requirements if a pet stays in the hospital?
Animals that will be admitted to the hospital for surgery, treatment, or in special cases, boarding, are required to have certain core vaccinations. We require that dogs be vaccinated against…
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Do you perform at-home euthanasia?
We do not normally perform at-home euthanasias. In certain circumstances, based upon the discretion of the attending veterinarian, on rare occasions, special arrangements can be made. However, typically, if you…
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I’ve decided it’s time to let my pet go, but he/she is uncomfortable and can’t move very well, and I would really prefer to not drag him/her to the hospital. Can you come to my house?
If you would like to have a veterinarian come to your home, on rare occasions, we can make special arrangements to accommodate your request. Please call to schedule an appointment.…
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If my pet’s problem doesn’t get better, can I get a refund for his/her veterinary care?
Unfortunately, we cannot offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing, and treating your pet. Not all health problems have a straightforward solution. Some…
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What precautions/measures do you take so my pet doesn’t feel pain related to surgery/injury/infection/chronic disease?
Your pet’s comfort is a priority for us. Using our knowledge of pain medication and pain relief strategies, we will do everything we can to prevent and manage your pet’s…
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I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?
Our veterinary team takes every precaution so that your pet receives the highest quality care. We perform a physical exam and conduct preanesthetic testing in order to detect any potential…
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I think my pet ate something that’s making him/her sick, and he/she has lost consciousness/is having seizures/trouble breathing. What should I do?
This needs immediate attention. During normal business hours, bring your pet in immediately. Call us right before you leave or while you’re on your way to help us prepare for…
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